Get Help

Are you a migrant or refugee women experiencing family violence?

Are you in the immediate danger?

If you are in immediate danger, please call 000.

Emergency Help Available 24/7

If you’re experiencing family violence, please call the below service. Help is available 24 hours a day, 7 days a week.

Need a Translator?

Call TIS (Translating and Interpreting Service) first and ask them to call Safe Steps or 1800RESPECT

131 450

Free interpreting service available in over 150 languages. They will help connect you with support services.

Safe Steps (Victoria)

Victoria’s 24/7 family violence support service. Trained professionals ready to help.

1800 015 188

1800RESPECT (Australia-wide)

Confidential information, counselling and support service. Support people impacted by domestic, family or sexual violence.

1800 737 732

For Individuals

inTouch provides culturally tailored specialist services to women from migrant and refugee backgrounds experiencing family violence. This support addresses the unique needs of individuals who may have language barriers and limited community connections.

Refer Yourself to inTouch

You can register to get support from inTouch by completing the Self Referral Form below. In case you would like to know about the process and eligibility criteria, please kindly refer to the information here.

Self Referral Form

Speak to Our Team

If you are unsure about your situation or need guidance, you can call inTouch and the intake workers can help you understand your options and provide information.

1800 755 988

Open Monday to Friday, 9:00am to 5:00pm

For Service Providers

inTouch provides specialist support to professionals working with the client who is women from migrant and refugee backgrounds and are experiencing family violence.

Refer Your Client to inTouch

Please ensure that you have your client’s MARAM, Safety Plan, and relevant documents ready and attach them in the referral form to prevent delays.

Client Referral Form

If you would like to request information to support a client, please use the form below:

Information Sharing Request Form

Request Secondary Consultations

Our team of specialists provides expert guidance while maintaining client confidentiality. Choose the consultation type that best suits your needs:

Cultural Consultation For culturally sensitive case management advice
Legal Consultation For family violence legal support guidance
Migration Consultation For visa and immigration-related advice

Eligibility Criteria

inTouch’ services are designed to support those who:

Are women or gender non-binary clients agreeable to support from a women’s service

Are aged 18 years and older

Reside in Victoria

Are experiencing current or ongoing impact of family violence

Require an in-language and/or culturally tailored family violence service response

Require support across multiple areas and/or have complex needs

What is Family Violence?

Family violence is a pattern of behaviour where one person tries to dominate and control the other. You can find more information about family violence in different languages via the Victorian Government’s Health Translations site.

Not all family violence is physical- it can be about controlling another person’s actions, appearance, finances and social interactions too. You can find out about that in our resources about coercive control: Understanding Coercive Control- Simple English Guide for Migrant and Refugee Women.

Examples of family violence

  • Emotional abuse
  • Physical abuse
  • Sexual abuse
  • Verbal abuse
  • Financial abuse
  • Psychological abuse

Examples of family violence behaviours

  • Feeling scared in your own home
  • Your partner threatening to cancel your visa and send you back home
  • Being called names or being spoken to in a cruel or offensive way
  • Your partner or family member controlling where you go and who you go with
  • Not being allowed to have your own money
  • Someone checking your phone, or stopping you from talking to friends and family
  • Threatening to take your children away from you, or hurt them
  • Physically harming you
  • Making you do sexual things you do not want to do

Safety & Support Resources

This section provides links to vital resources that can offer immediate safety, support, and information if you are experiencing family violence. Please know that you are not alone, and help is available.

Safe Steps

24 hour crisis line and emergency accommodation for people experiencing family violence in Victoria offering confidential and compassionate assistance to individuals in high-risk situations.

Safe Steps

Safe + Equal

Victoria’s peak body for specialist family violence services. Resources for understanding family violence, training, policy and advocacy, links to further support services.

Safe + Equal

1800RESPECT

Australia-wide support help and support for people experiencing, or at risk of family violence

1800 RESPECT

CASA House

Crisis response and ongoing care for people who have experienced a recent sexual assault

CASA House

No to Violence

NTV works with men who use violence, providing support to change behaviour, particularly through their Men’s Referral Service helpline

No to Violence

Asylum Seeker’s Resource Centre (ARSC)

Support, advice and resources for refugees in Australia, including employment services and a food bank.

ARSC

Rainbow Door

Support and referrals for LGBTIAQ+ Victorians experiencing issues including mental health, wellbeing, family or intimate partner violence.

Rainbow Door

Health Translations

A free online library of high-quality translated Australian health and wellbeing information in over 130 languages.

Health Translations

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